Koru Chalet Terms and Conditions:
Full refund, less any fees paid for cancellations made greater than 8 days of your arrival date.
Cancellations made within 8 days of your arrival date are non-refundable.
Boat transfer to Punga Cove ( Return) Terms and Conditions:
Cancellation policy
Terms apply to companies who have a credit account with Cougar Line or
Marlborough Tour Company. Bookings may be ‘held’ at no charge for a maximum
of 10 working days and then must be confirmed or released.
For those without a credit account in place a 20% deposit is required to be paid at
the time of booking with full payment to be made 48 hours before the
commencement of the booking.
Scheduled cruises
For Cougar Line’s scheduled departures date changes to your booking are possible
up to two hours prior to your scheduled departure time at no additional charge
and are subject to availability. Depending on intended travel season differences in
scheduled departure times or rates may apply as at the date of rebooking.
100% tariff charge applies if your booking is cancelled within 48 hours of your
scheduled booking.
Private charter
Date changes to Private Charter bookings are possible up to 24 hours prior to your
scheduled departure time and are subject to availability. Depending on intended
travel season rates may apply as at the date of rebooking.
100% tariff charge applies if your booking is cancelled within 48 hours of your
scheduled booking.
Cancellations due to Government-imposed travel bans
If your travel plans are interrupted due to Government-imposed travel bans or
border closures you are welcome to transfer your booking to a later date within
the next 12 months with no transfer fee.
Depending on intended travel season differences in departure times or rates may
apply as at the date of rebooking. Otherwise our standard cancellation policy
applies.
Cancellations by Cougar Line
Cougar Line reserves the right to reschedule or cancel any tours cruises and
accommodation booked if it feels that they cannot be undertaken safely e.g. bad
weather conditions or if total bookings on a tour or cruise are below minimum
numbers. In the event of Cougar Line making a cancellation you will be offered an
alternate date option or receive a full refund.
All transactions are in New Zealand dollars at the time of making a booking and at
the time of making a cancellation and Cougar Line cannot accept any liability
for fluctuation in exchange rates between these transactions taking place.