Cancellations made within 48 hours of your arrival date are non-refundable. Full refund, less any fees paid for cancellations made greater than or equal to 48 hours of your arrival date. HOUSE RULES AND POLICY OF STAY: No sleeping bags or own blankets are allowed. Free Guest Wi-Fi is provided up to 1GB per day in communal areas. Rooms, lounge, kitchen/dinning and laundry facilities are for guest use only no visitors. WBH is a Smoke Free facility. No Smoking inside any buildings or rooms. Before checking out and handing in your keys please take your sheets and pillow case off bed and place in the Laundry in the marked bag or basket before you check out. Leave blankets folded on the bed. Kitchen Kitchen is open from 6.30am and closes at 10.30pm for cooking. There is cookware and crockery located in the kitchen. Please ensure you wash, put away and leave clean and tidy all dishes, cookware and space you use. For enjoyment of all Guest stays Please ensure all areas used are kept tidy and be respectful and mindful of all guests by keeping noise levels low to ensure all enjoy their stay. 11pm quiet time and closing of outdoor areas. With the exception of medically certified disability assist dogs, pets are not permitted. We reserve the right to refuse a reservation at any time from any person if we reasonably believe the person: • is not the person named on the reservation • is not the person named on the credit card or not be authorized to use the card • is not able to pay for any additional charges • may cause damage to the property of the hostel or other guests • may exhibit socially unacceptable behavior • is younger than 18 years and not accompanied by a responsible person over that age. We reserve the right to eject guests from the hostel who are deemed by management to be behaving in a socially unacceptable way; causing damage; disturbing other guests; using unacceptable language or otherwise breaking hostel rules. No refund will be given and charges will apply for any damage caused. If the reception office is closed staff may be working around the facility, please ph 09 372 7003 or 021 HOSTEL (021467835).