Altitude Bikes Limited reserves the right to modify itineraries in situations we deem unsafe, such as adverse weather conditions. Altitude Bikes Limited shall not be held responsible for any damage, expense or inconvenience caused by the late arrival of public transport, change of schedule, strikes, vehicle breakdown, Acts of God, or other conditions. Altitude Bikes Limited acts solely as an agent in securing accommodation and public transport where applicable and shall not be held liable in the event of any failure by such providers to render services booked by us. Altitude Bikes Limited reserves the right to resell a tour space, without notice, if final payment has not been made by the due date. When hiring a bicycle the hirer is responsible for the repair or replacement cost in case of damage or loss of any item. Altitude Bikes Limited reserves the right to charge for repair or replacement. Payments Upon receipt of a 10% deposit (minimum fee $75.00) your booking will be confirmed. Tour balance is to be paid within 2 months of your departure date. If bookings are within 1 month of departure date, the total cost of the tour is required. All prices are in New Zealand dollars and include 15% GST. We accept EFTPOS and direct credit payments. By making a deposit/payment you are deemed to have accepted Altitude Bikes Limited’s Terms and Conditions. Cancellation and Payment Refunds Cancellations are to be notified in writing by the person making the booking. A $75 administration charge applies to all cancellations. Cancellations 30 days or more prior to departure will not result in a loss of deposit and/or payment. Cancellations made less than 30 days prior to departure may result in a loss of 25% of the deposit plus any additional cancellation fees imposed by accommodation providers or their agents. It is highly recommended that clients have full travel, accident, medical, luggage and cancellation insurance. COVID-19 Policy If your tour is unable to take place due to a government imposed COVID -19 travel restriction we will work with you to either rebook your tour to a future date at no cost to you, or we will cancel your booking and refund any funds paid to us, less a $75.00 administration fee. If you are on one of our self-guided tours, we will work closely with our suppliers and do our very best to arrange refunds for any services not used. Safety Terms and Conditions There are inherent risks in any adventure activity and while the staff and management of Altitude Bikes Ltd take all practical steps to identify and minimize potential dangers, it is a condition of us accepting your booking that you agree to follow instructions and use the safety equipment provided at all times. Altitude Bikes Ltd relinquishes any liability for injury or damage as a result of participation in our activities. It is a condition of us accepting your booking that: This release covers the tour, associated transport and equipment provided to you by Altitude Bikes Ltd. You have acknowledged that taking part in this activity involves certain inherent risks including, navigational difficulties, collision, inclement weather, terrain conditions, illness and accidents and despite these risks you wish to take part in this activity and accept responsibility for your own safety and for the above risks. You will wear an approved safety helmet at all times when cycling. You will not make any claim against Altitude Bikes Limited, its employees or any organisation associated with this company, for any injury/loss to yourself or others (including any person accompanying you under the age of 18), or for any damage to your own or others property as a result of your participation in an Altitude Bikes Limited tour. This includes the travel to and from the tours. You will indemnify Altitude Bikes Ltd against all claims, damages or losses (including costs), which it incurs as the direct or indirect result of you taking part in the tour including costs of enforcing this release. You understand that all riding sections of Altitude Bikes Limited off-road tours are non-smoking for safety reasons. You agree that this release is binding on your family, your heirs, your legal assignees, your administrators and executors. You are 19 years of age or older. You have fully read and understood this release before signing it or agreeing to come on the tour. Prices and Surcharges Policy We accept EFTPOS and Direct Credit. Visa and Mastercard will incur a 2.5% surcharge. Liability Customer bookings are accepted on the understanding that they appreciate the possible risks inherent in adventure travel which include but are not limited to illness, rough terrain, inclement weather, other cyclists and other trail users. Altitude Bikes undertakes to perform all services with reasonable care and skill. We have exercised all care to ensure the information given is correct, accurate and up to date. We cannot be held responsible for loss, damage or disruptions outside of our control. Customer Responsibility Customer responsibility is for the care and safekeeping of all equipment hired from Altitude Bikes for the duration of the tour/hire. If damage is deemed to be beyond general wear and tear and more customer neglect, you will be contacted and invoiced to cover the cost to return the bike to the order in which you initially received it. Insurance Travel insurance is highly recommended for all customers. Claims and Complaints Procedure If a customer has a complaint during the trip, the customer should inform Altitude Bikes Limited immediately who will endeavour to rectify the matter.