Cancellation policy Terms apply to companies who have a credit account with Cougar Line or Marlborough Tour Company. Bookings may be ‘held’ at no charge for a maximum of 10 working days and then must be confirmed or released. For those without a credit account in place a 20% deposit is required to be paid at the time of booking with full payment to be made 48 hours before the commencement of the booking. Scheduled cruises For Cougar Line’s scheduled departures date changes to your booking are possible up to two hours prior to your scheduled departure time at no additional charge and are subject to availability. Depending on intended travel season differences in scheduled departure times or rates may apply as at the date of rebooking. 100% tariff charge applies if your booking is cancelled within 48 hours of your scheduled booking. Private charter Date changes to Private Charter bookings are possible up to 24 hours prior to your scheduled departure time and are subject to availability. Depending on intended travel season rates may apply as at the date of rebooking. 100% tariff charge applies if your booking is cancelled within 48 hours of your scheduled booking. Cancellations due to Government-imposed travel bans If your travel plans are interrupted due to Government-imposed travel bans or border closures you are welcome to transfer your booking to a later date within the next 12 months with no transfer fee. Depending on intended travel season differences in departure times or rates may apply as at the date of rebooking. Otherwise our standard cancellation policy applies. Cancellations by Cougar Line Cougar Line reserves the right to reschedule or cancel any tours cruises and accommodation booked if it feels that they cannot be undertaken safely e.g. bad weather conditions or if total bookings on a tour or cruise are below minimum numbers. In the event of Cougar Line making a cancellation you will be offered an alternate date option or receive a full refund. All transactions are in New Zealand dollars at the time of making a booking and at the time of making a cancellation and Cougar Line cannot accept any liability for fluctuation in exchange rates between these transactions taking place.