Driving Creek Terms Cancellation Policy - Refunds will be granted for any cancellation related to COVID-19, such as lockdown, self-isolating requirement, or a health concern. - Full refunds will be given for any reasonable cause of a cancellation. Refunds may not be given for no shows without notice or unreasonable cancellations. - Changes to bookings within 24 hours are subject to availability and at Driving Creek’s discretion. - Customers will be offered an alternative activity time or a full refund if their activity is canceled by Driving Creek. Driving Creek reserves the right to cancel any activity, workshop or booking due to weather conditions, unforeseeable staff absences or hazards, unsuitability of the visitor due to reasons such as age, ill health, intoxication, exceeding the zipline weight restriction, and any other event beyond our control that will compromise the safe operation of the activity. Gift Vouchers Gift vouchers are not redeemable for cash. No discounts apply when redeeming gift vouchers. Gift vouchers are initially valid for 12 months but may be extended at Driving Creek’s discretion. Pricing All pricing is displayed and charged in New Zealand dollars and includes relevant taxes. Driving Creek reserves the right to alter published prices at any time. Coromandel Zipline Tours Terms Participation Requirements: - The minimum age for participation is 6 years, and children 13 years and under must be accompanied by an adult 17+ years. - The Zipline Tour has a maximum weight restriction of 120kg (264 lb). All participants will be weighed before taking part in the tour. - All visitors are required to wear closed toe shoes while on the tour. Medical Considerations You may be asked to disclose any medical conditions or disabilities before going on your zipline tour, and some disabilities or medical conditions may prevent you from participating in the zipline tour. If you have concerns about a condition, please contact us or consult your doctor. Unfortunately, we cannot take anyone who is pregnant on our zipline tour. Risk Disclosure Participation in adventure activities involves a degree of risk which Driving Creek takes all reasonably practicable steps to control. All zipline customers will be required to read and sign a risk disclosure form before taking part in the zipline tour, as required by the Adventure Activities Regulation 2016. Photography and Video Photos taken during the zipline tour will be provided to customers free of charge. Our guides will take these photos to the best of their ability considering the outdoor lighting and weather conditions, but we cannot guarantee the quality of these photos. Driving Creek reserves the right to use any photo or video taken during one of our experiences for promotional purposes without permission or payment.