Cancellation Luxe Travel Ltd reserves the right to cancel your booking for any reason that we deem appropriate including, but not limited to, a safety concern, incorrect or false information provided, accidental over-booking, under-booking of the tour or due to the weather. In the event of us cancelling your booking, for any reason, you will be entitled to a full refund which our team will process within 48 hours. You have the right to request an amendment to your booking, as well as change the date, number or names of guests, or other information that you have provided such as lunch & food options. If any of these changes are made within 3 days of the tour, Luxe Travel Ltd reserves the right not to approve them or not provide a refund in the case of some type of cancellation. If you fully cancel your booking more than 24-hours from the start of the tour, you will be provided with a 100% refund that will be processed within 48 hours by our team. You can choose to credit your tour in this instance. If you fully cancel your booking within 24-hours of the tour, you will not be provided with a refund. In this instance, you will be offered a credit of the tour. Luxe Travel Ltd reserves the right to change any cancellation to a refundable cancellation at any time it sees fit. Not showing up to the tour will result in a non-refund. Luxe Travel Ltd reserves the right to remove you from our tour if we cite security or safety concerns to any other guest on the tour or to the driver/guide. In this instance, you will not be provided a refund. This situation may also lead to Luxe Travel Ltd requesting police assistance if the safety of the tour is deemed at risk. If Luxe Travel Ltd is forced to cancel a tour due to an authority such as the government, council, department of conversation, NZTA, or police, guests shall have the option to credit their tour for up to 12 months, or receive a full 100% refund.