The Captain’s word is Law If weather conditions or other safety or time constraints prevent sailing to a given area or swimming in the lake, don’t argue the point. The captain wants to provide you with the best experience possible and, within reason, cater to your every wish – but they are also ultimately responsible for your safety and the safety of the yacht. Nature and Being Realistic On the lake, Mother Nature ensures that every trip is different. Each season of the year brings different conditions. Sometimes the sailing is easy, sometimes it rains, sometimes there’s not enough wind for us to use the sails and we use our quiet electric engine. But whichever way it happens it always works out great. Please note that you may be transferred to Kakariki where the weather is too inclement to sail - this way you will still enjoy the day and definitely make the Maori carvings. Minimum Numbers As is normally the case with group tours, a minimum number of bookings are required in order for a tour to be financially viable and to have a pleasant group atmosphere. In the event that adequate numbers cannot be achieved, it may be necessary to cancel a scheduled departure and to offer the nearest possible alternative date (or a full refund of monies paid). Booking Confirmation All departures are subject to demand, lake and weather conditions and boat availability. If the conditions on the day dictate you will be transferred to either Barbary or Kakariki. To secure your spot, we recommend you book online through our website. All online bookings will receive a confirmation email. Bookings and Credit Card payments are also accepted over the telephone. Deposit/Payment All prices are in New Zealand Dollars and inclusive of GST (Goods and Services Tax). Prices are subject to change without notice. The name “Sail Barbary Ltd” will appear on the cardholder's statement for any transactions. For online/phone bookings, payment is usually required via Master Card or Visa. Sail Barbary Ltd may store your credit card details (with your permission) in a secure payment Vault. Payment is processed through our secure Payment Gateway. Sail Barbary’s payment gateway does not store your credit card details. Payment is processed through our secure Payment Gateway. To secure a Private Charter we require a 50% deposit of boat hire, including catering, on receipt of invoice. Any outstanding balance is payable 21 days prior to cruise departure. If a booking is made within 21 days of the date of charter, the full amount will be due on receipt of invoice. Cancellation Policy For scheduled cruises: Cancellations by the client with less than 24hours notice will incur the full charge. For Private Charters: Bookings cancelled by the client up to 21 days before departure of the cruise are subject to a NZ$50.00 cancellation charge. Cancellations by the client within 21 days and no-show are subject to 100% cancellation charge. To cancel a cruise, clients are to contact Sail Barbary by phone and follow-up with an email. Please note, if you do not show for your booking, or you arrive at the boat too late for your scheduled booking the full charge will apply. If your booking was secured with credit card details held in our payment vault, the full cost of the booking will be charged to this credit chard. Privacy Policy Information we collect: We collect personal information from you, including information about your name and contact information, in order to make bookings for our cruises. How we use it & why: Besides our staff, we only share this information with our booking provider for external processing to make the bookings. We do not share personal information with companies, organisations and individuals outside of Sail Barbary. Refunds We reserve the right to cancel or amend any cruise due to lake or weather conditions, or other circumstances beyond our control. A full refund will be given if an alternative date cannot be arranged. Cancellations by the client with more than 24 hours’ notice are entitled to a refund – this will be a full refund if you have booked directly with Sail Barbary, other third-party booking agency’s or websites will have their own refund policy. Gift vouchers are valid for 1 year from date of purchase and are non refundable but can be transferred to a 3rd party within the 12 month period.