This is the place that has all the boring stuff you have to know when you decide to do exciting things like Shark Cage Diving. Enjoy. BOOKING TERMS All prices stated are in New Zealand Dollars and include 15% Goods and Services Tax. Prices are subject to change without notice. All children must be accompanied by a paying adult. There is no charge for infants under 5 years when not occupying a seat. Content and Price Validity: These terms and conditions are valid until 30 June 2018 and supersede any other issues. Bookings made via our website using a credit card require payment in full at time of booking. We accept EFTPOS Master Card and Visa or Cash. Online credit card payments incur a $5.80 transaction fee. This is also applicable to Visa debit cards. Payments ??? Shark Experience Ltd Bluff' is the name that will appear on your credit card statement. Electronic Funds Transfers (from New Zealand bank accounts) are accepted when making Group Bookings. Bank Transfers must be completed immediately as bookings are only held for 48 hours while the payment is cleared. Bank Transfer payments are not accepted within 48 hours of the charter as full payment is required to be cleared before boarding. Booking details and dates can be amended up to 48 hours prior to a trip. Only one promotional discount will apply for each product. CANCELLATION POLICY If you cancel your booking the following conditions are applicable: ??? If you cancel within 48 hrs of your trip or you simply fail to arrive or contact us there is no refund. ??? There is a 20% charge for cancellations made outside of the 48 hours. Plus a $5 fee for alterations to the booking. ??? If booking through an agent and your trip is cancelled you can only get your refund from that agent where money was taken from. Shark Experience will not accept any liability for injury sickness loss or damage however caused. This includes costs associated with changes or cancellation of travel arrangements. Shark Experience highly recommends that you take out Travel Insurance for flights transport and accommodation. Shark Experience will not be responsible for any delays that may cause loss of travel arrangements. REFUND POLICY If we need to cancel a tour due to weather or for client safety we will advise you as soon as possible either by phone or email. Due to our unique location on planet earth from time to time Shark Experience will need to cancel due to weather conditions. Shark Experience Ltd reserves the right to cancel any tour due to mechanical breakdown extreme weather conditions or for passenger safety reasons. If your tour is cancelled you will be offered seats on the next available tour if seats are available. If this is not possible Shark Experience will provide a FULL refund of your paid booking either to you or the agent you booked with. ??? Full and partial refunds will be processed via the same method as the payment was received. ??? If you have booked your tour through an agent please be aware of their booking terms and conditions as these may differ to those of Shark Experience Ltd. If you booked through an agent then the refund will be made to that agent. ??? Refunds timeframes vary between banks - anywhere between 24 hours to 10 days for international transactions The Introduction to Underwater training session is not refundable once a trip has commenced NO SHARK SIGHTED POLICY Your shark experience relies on the cooperation of an unpredictable magnificent wild animal. None of the animals we deal with are trained. When dealing with any natural event or animal there are no guarantees. Shark Experience follows strict government imposed guidelines when dealing with sharks and our staff are trained to adhere to these guidelines which include using shark attractants and baiting. Our crew will do everything it can to provide you with a Shark Experience within these guidelines. In the rare event that you do not get to see a shark as a Shark Cage Diver and Sightseer you will be offered a Return Trip Voucher. This voucher is valid for 365 days and is not transferable to any other person. ??? If on your second trip as a Shark Cage Diver using a Return Trip Voucher if no sharks are sighted a new Return Trip voucher will be issued for a third trip valid for 365 days. ??? If on your third trip as a Shark Cage Diver using a Return Trip Voucher if no sharks are sighted no further Return Trip voucher will be issued. Sightseeing passengers will receive one single Return Trip Voucher only. VOUCHER TERMS Return Trip Vouchers cannot be transferred into another person???s name Vouchers are not redeemable for cash. Vouchers are valid for a period of 365 days from the date of issue. Extensions may be granted in extenuating circumstances by contacting our office prior to the voucher expiry.