Kia Ora from Akaroa Lavender and thanks for booking with us. We look forward to welcoming you to our whenua (land). Please take a few minutes to read through and understand our booking conditions. 1.0 Cancellation by Guest(s) • For cancellations made more than 7 days in advance a refund (less credit card fees) is available. • For cancellations made within 7 days of arrival, a refund is not available. If you have special circumstances that would warrant compassionate consideration, please contact us via email before cancelling your booking so that we may discuss postponement or credit options with you. 2.0 Cancellation by Akaroa Lavender In the unlikely event that an availability or pricing error occurs at the time of booking, or that a property becomes unavailable (for example in the event of damage by natural disaster or extreme weather, or unexpected unavailability of your guide, then Akaroa Lavender will undertake to provide alternatives/arrangements that are agreeable to the guest(s) and/or will provide a full refund of any amounts paid to Akaroa Lavender (including credit card fees). Neither Akaroa Lavender nor the property owner will have any further liability in connection with the unavailability of the property. 3.0 Risk We are committed to delivering a safe and enjoyable experience. We take all care to ensure your safety, however, there are inherent risks in the nature of our activity. To ensure your safety guests must follow the instructions of our team at all times, by physically capable of undertaking the activity, and not be under the influence of drugs or alcohol. Risks may include: • All fences should be treated as electric. These fences are designed to keep calves out of certain areas by pulsing electric current through the fence. Ensure you do not touch! • You may encounter a number of different traps. These are designed to humanely catch rats, cats, possums, stoats, weasels and hedgehogs. These are all introduced pests and hunt and kills birds, both adults and chicks, in trees and on the ground. Please do not touch. These traps are checked daily. • The only plant to be aware of is stinging nettle/ongaonga. This plant is a New Zealand native, along with two introduced species. Look for very visible white needles on a light green leaf. The plant is commonly found on the edge of tracks. • At any time of the year introduced wasps (German and Common) maybe an issue. They are commonly seen in late Summer, early Autumn searching for food. They may nest alongside the walking tracks and become aggressive if the nest is approached. • When exploring the lavender fields, you will encounter both native and introduced bees and bumble bees. These are the good guys helping pollinate a wide range of plants. Native bees rarely sting. Common honeybees do sting. Bumble bees rarely sting. • Uneven ground. You may encounter rabbit holes or uneven ground caused by rabbits digging or track changes. These may cause you to fall and injure yourself. Watch your feet when walking in the bush or lavender fields. • Calves. You may encounter calves in some of the paddocks you cross during your walks. These are between 1-2 years old. They are not a hazard but may approach you because they are curious. Try not to startle the calves. 4.0 Prices & Payments All prices displayed on this website are in New Zealand Dollars and may be changed at any time without notice. Akaroa Lavender is a New Zealand-owned company. Booking and payment for the accommodation must be made by a valid credit or debit card on, using Visa or MasterCard. For your security, Akaroa Lavender prefers that payments be processed through the booking platform Book It, although card details may be processed over the phone, and bank transfers or international fund transfers may be accepted by request. 5.0 Guest Rules & Responsibilities Please Contact Us if you have any questions in regard to this policy or you need to update your booking details. No smoking, no illegal substances, no pets. Please arrive 5 minutes before the tour start time. Check-in is possible any time after 12:45 PM. 6.0 Privacy Policy This privacy policy sets out how we use and protect any information you give us when using this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. What we collect: We may collect the following information: Name and job Title, Contact Information including email address, Demographic information such as postcode, preferences, and interests. What we do with the information we gather: we require this information to understand your needs and provide you with a better service, and for the following reasons: Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided. To do this you need to opt in for this service. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests. Information security: We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. How we use cookies: A cookie is an element of data that a website can send to your browser, which may then store it on your system. We use cookies in some of our pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalised service level for our users. Please be assured that your credit card number will not be saved for security reasons. You must type the credit card number each time you make a purchase. You can adjust settings on your browser so that you will be notified when you receive a cookie. Please refer to your browser documentation to check if cookies have been enabled on your computer or to request not to receive cookies. As cookies allow you to take advantage of some of the Website's essential features, we recommend that you accept cookies. For instance, if you block or otherwise reject our cookies, you cannot book flights or use any products or services on the Website that require you to log in. This information is confidential and will not be shared with anyone outside the Company unless otherwise stated in this Privacy Policy. We will only use this information to make informed decisions regarding the purchase of online advertising. You may choose to restrict the collection or use of your personal information in the following ways: • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. • You may request details of personal information that we hold about you under the Privacy Act 2020 (Act) and its Information Privacy Principles (IPPs). If you believe any information, we have recorded is incorrect or incomplete, please notify us by email or phone as soon as possible. We will promptly correct any information found to be incorrect.